Refund Policy

Our commitment to your satisfaction.

Our 30-Day Guarantee

At Alert Yourself, we want you to be confident in your purchase. If you change your mind or realize you've purchased the wrong product, we offer a straightforward 30-day refund policy on eligible purchases.

Eligible Refund Conditions

To be eligible for a refund, your request must meet the following criteria:

• The refund request is submitted within 30 days of the original purchase date.
• The software license key has not been activated or used.
• The purchase was made directly through Alert Yourself (alertyourself.shop or via our phone advisors).

Non-Refundable Items

We cannot issue refunds under the following circumstances:

• The software license key has already been activated on any device.
• More than 30 days have passed since the purchase date.
• The license key has expired based on the publisher's terms.
• Purchases made through third-party vendors or directly from the publisher.

How to Request a Refund

To initiate a refund request, please follow these steps:

1. Email our support team at support@alertyourself.shop.
2. Include your order number and the email address used for the purchase.
3. Briefly explain the reason for the refund request.

Our team will verify the activation status of the key with the publisher before approving the refund.

Processing Time

Once your refund request is approved, we will initiate a credit to your original method of payment. You will receive the credit within 5-7 business days, depending on your card issuer's policies.

Contact Information

If you have any questions about our refund policy or need assistance with a return, please contact us at support@alertyourself.shop or call us at +1 (866) 364-0907.